myCigna & the myCigna App
Your myCigna account — available online and through the myCigna® app — puts control of your healthcare benefits and spending right at your fingertips. It’s a great place to start when you want to:
- Find a doctor. Personalized search results make it easy to find the right doctor for you. You can search by name, specialty, procedure, location and more.
- Estimate medical costs. Review estimated costs for in-network procedures, treatments and facilities so you can plan ahead with fewer surprises.
- Compare prescription drug prices. Use the price quote tool to compare costs between Cigna Home Delivery PharmacySM and network retail pharmacies to help ensure you’re getting the best price.
- Manage and track claims. Quickly search and sort claims, and track account balances such as deductibles and out-of-pocket maximums.
In addition to these tools, myCigna also includes new features designed to give you even more support and transparency in managing your care:
myCigna® AI Assistant
The myCigna AI Assistant gives you quick, reliable help whenever you need it. This secure, conversational tool can answer questions about your coverage, explain claims, help you find in-network care and guide you to the right resources based on your needs — all within your myCigna account or the app.
Prior authorization tracker
If your care requires prior authorization, you can track the status of your request directly through your myCigna account. The tracker shows when the request was submitted, where it is in the review process and when a decision has been made, helping you stay informed every step of the way.
Health engagement programs
Chronic Condition Management
Cigna doctors and nurses can take a comprehensive view of your health, including emotional, lifestyle, social and physical factors. They then create a customized health engagement plan and work with you to help you meet your goals.
Cigna offers individualized support and education for the following chronic conditions, such as asthma, heart concerns, diabetes, chronic obstructive pulmonary disease (COPD), and weight complications.
Lifestyle Management Program
Access support and coaching – by phone with a trained health coach or online for a more self-guided approach – to help you set goals and make lasting changes focused on:
- Stress management
- Weight management
- Tobacco cessation
Treatment Decision Support
Cigna health coaches provide counseling and education on treatment options for common health conditions including:
- Back pain and arthritis of the hip or knee
- Heart conditions
- Benign uterine conditions (fibroids, abnormal bleeding)
- Breast cancer
- Prostate cancer
Wellness Coaching
Cigna has a team of experts – including nutritionists, behaviorists, nurses and exercise specialists – to help you. Wellness coaching can be used for support with high cholesterol, high blood pressure, nutrition, exercise routines and prediabetes.
You’ll also have access to digital wellness resources, such as informative podcasts and more.
Care Management
Cigna care management helps you access the right care, at the right time, in the right setting. Cigna case managers and coaches will work with you and your family to provide support as you recover after a hospital stay or outpatient procedure.
Cigna Healthy Pregnancies, Healthy Babies®
Participants in the program have access to a nurse at any time – through the Cigna Healthy Pregnancy app or over the phone. The program enables you to easily track your pregnancy, learn more about it and stay healthy every step of the way. You’ll also receive an educational mailing that provides prenatal care education, infertility support, and information about depression, stress, and dental care during pregnancy.
Cigna 24-Hour Health Information Line
Talk with a clinician at no extra cost, 24 hours a day, 365 days a year. Cigna’s Health Information Line is personal and confidential. Instead of worrying and waiting, call and speak directly with a nurse. Call 800.Cigna24 (800.244.6224).
Women’s health resources
Visana virtual women’s health clinic
Visana is available through your Cigna medical plan and offers virtual care for a wide range of women’s health needs. You can schedule a virtual appointment and pay your standard in-network coinsurance/copay.
Visana providers can help with:
- Preventive care: Well-woman visits, fertility and mental health assessments, preventive screenings, and health coaching.
- Gynecological, sexual, and reproductive health: Conditions such as heavy bleeding, painful periods, vaginal infections, fibroids, and endometriosis.
- Hormone and metabolic health: Irregular periods, weight changes, polycystic ovary syndrome (PCOS), and thyroid issues.
- Menopause and perimenopause: Evaluation and treatment, including hormonal and non-hormonal options.
For more information or to schedule a visit, log in to my.cigna.com.
Cigna online resources for women’s health
Cigna provides support for a wide range of women’s health needs—at every stage of life. Explore topics like preventive care, reproductive health, mental health, and menopause. You’ll also find information about recommended screenings, frequently asked questions, and programs available through your medical plan.
Visit the women’s health page on my.Cigna.com to:
- Learn about common health concerns and conditions.
- Find recommended screening guidelines based on your age and health history.
- Access virtual care options like Visana and other in-network providers.
- Get answers to frequently asked questions about coverage, costs, and care.
Omada for Cigna
Omada Complete Program is a digital care program that empowers you to achieve your health goals through sustainable lifestyle changes. The program can help you lose weight (and keep it off), build strategies for healthy eating, activity, sleep, and stress management, and reduce your risk of developing type 2 diabetes and cardiovascular disease—one step at a time.
Whether you’re at risk for type 2 diabetes or hypertension or you’re living with these conditions already and need help managing them, Omada can help. And, the program is at no additional cost to you if you are eligible to join. Check to see if you are eligible by going to omadahealth.com/omadaforcigna.
Your personalized program may include:
- A professional health coach to help you stay on track.
- Tools to track your progress, such as a wireless scale synced to your private Omada account, a mobile-connected blood glucose monitor and/or a mobile-connected blood pressure monitor.
- Weekly online lessons to educate and inspire.
- A small, online peer group of like-minded participants for real-time support.
Cigna behavioral health programs
Cigna offers a wide range of support tools and services that range from mindfulness apps to text-based therapy to in-person and virtual counseling. Log onto myCigna.com for details.
Virtual behavioral care
You can connect with a licensed psychiatrist or counselor by phone or video through MDLIVE or the Cigna Behavioral Health network. You also have access to Talkspace for online therapy via private messaging or live video sessions, and Ginger for text-based behavioral health coaching, self-guided activities and content, and video-based therapy when needed.