Virtual health
Get care without a trip to the doctor’s office. Through Cigna’s MDLIVE service, you can access virtual primary care, 24/7 urgent care for non-emergency illnesses, behavioral health support and dermatology care. Cigna telehealth visits have a $0 copay under all Sprinklr medical plans.
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How it works
MDLIVE offers reliable 24/7 health care by phone or video through its national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists provides.
Appointments are available via video or phone, whenever it’s most convenient for you. Virtual dermatology does not require an appointment. Cigna telehealth visits (including primary care and behavioral health) have a $0 copay for all plans.
MDLIVE provides coverage for:
- Primary care: Including wellness screenings, routine care and specialist referrals.
- Urgent care: For non-emergency illness.
- Behavior care: Offers talk therapy and psychiatry.
- Dermatology: Care for skin, hair and nail conditions.
To connect to care:
- Access MDLIVE by logging into myCigna.com and clicking on “Talk to a doctor.” You can also call MDLIVE at 888-726-3171. (No phone calls for virtual dermatology.)
- Select the type of care you need: medical care or counseling; cost will be displayed on both myCigna.com and MDLIVE.
- Follow the prompts for an on-demand urgent care visit, to make an appointment for primary or behavioral care, or to upload photos for dermatology care.
